Technical Support - Customer Service

  • Remote
  • Full Time
  • Customer Care
  • Mid Level

 

Technical Support -Customer Service Representative

MacroFab is redefining electronics manufacturing. Our focus is to enable businesses around the world to create great products faster than ever before. Not only do we enable our customers to build great things, but we enable our team to build the solutions of tomorrow. Come join a rapidly growing team where you can take ownership of your role and build your career at MacroFab.

 

Position Description:

As a Customer Service Representative, you will effectively and professionally communicate and assist customers via email and phone in support of the MacroFab platform, which includes acting as product expert to provide answers to questions about the MacroFab platform. The Customer Service Representative is the primary contact for all customers, providing the individual service and attention required to delight customers and users. 

 

Key Responsibilities:

  • Engage customers via phone and email to resolve customer issues which will include providing onboarding and product training for the MacroFab platform. 
  • Quickly and thoroughly solve problems for customers when an order, transaction, or experience doesn't go as planned.
  • Develop a thorough knowledge of our online platform in order to help customers find the right solution and to address issues relating to their design or orders.
  • Quickly and professionally handle support tickets.

 

A typical Day at work:

Strive to understand the customer's situation and recognize the customer’s needs.

Maintain a high level of knowledge of the MacroFab Platform and product knowledge with the ability to train others in the use of the MacroFab Platform.

Provide quality service that will exceed customer expectations.

Accurately document customer interactions within the appropriate systems.

Apply techniques offered in training and ongoing coaching for continuous improvement towards performance targets.

 

The Ideal Candidate

Has experience within a fast paced environment

Has excellent written and verbal communication skills.

Has intermediate computer skills including software technical support supporting software platforms for both internal and external users. 

Has experience with Hubspot a plus. 

Has experience in PCB design or manufacturing a plus. 

Maintain a positive, friendly, and helpful demeanor with every interaction.

 

MacroFab Core Cultural Values

 

  • Customer First
  • Ownership and Accountability
  • High Performance
  • Trust in Team
  • Bias for Action

 

MacroFab & COVID

 

  • Remote work for all staff not required to be onsite
  • Daily temperature and health checks for all onsite personnel
  • Masks and social distancing required for all onsite personnel
  • Company-provided COVID testing available to all onsite personnel

 

Interviewing during COVID:

 

  • Virtual: Initial phone screening
  • Virtual: Round 1 video call
  • Virtual: Round 2 video call
  • In-person interview (subject to change)

 

Founded in 2013, MacroFab is a fast-growing electronics manufacturer. Come join a rapidly growing and expanding team creating novel solutions to the manufacturing challenges of tomorrow.

 

www.macrofab.com

 

 

Read More

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status



Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*